Order FAQs

Is my order secure?

REGNOW (who is the e-commerce partner for A-PDFTools) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

How soon will I get the product after I place my order online?

 

For Download Version:
You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that will contain all of your order data including your invoice or receipt.

An order request will also be sent to the our database by email. (This will take hours or more to process by REGNOW). As soon as we received the order request, the ultimate confirmation will be sent to you via email containing the link of the downloadable "exe" file and the Registration Code for installation.

If you do not receive an order confirmation after you have submitted your order, please contact with our "Customer Service Center"

For CD Version:
Once your order has been processed successfully, a registration email will be sent to you within 24 hours. You can download a new version of our software from the URL we sent to you in the registration email to use the software before your CD finally arrives.

We will ship via US Postal Service First Class mail (US) and Air Mail (overseas) within two business days after receiving your order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas), although it usually takes much shorter time.

 

What can I do if I haven't got my unlock key after payment?

 

There are some reasons why this could happen. In most cases, it is caused by the reason that the registration email is held back as "SPAM" by your email provider.
Actually, you can go to Customer Support Center to get download URL and keycode by yourself. Do as follows:

What's your Upgrade Policy

 

Being a registered user of A-PDFTools, you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 1.0 of the product, you will get all the further 1.x versions free.

In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features.

 

What's your Refund Policy

 

A-PDFTools Software's products are provided as trial versions for download directly from our site. Use these 'try-before-you-buy' versions to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version.

All sales are final. Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.